Job Listings

POSITION SUMMARY:
The Guest Experience Department views every guest interaction as an opportunity to deliver seamless
excellence from arrival to departure. The Guest Experience Coordinator plays a critical role in
supporting the execution of this vision by assisting in the daily operations, administration, and
coordination of all front of house and guest experience initiatives.

Working under the direction of the Guest Experience Manager, this position ensures that service
standards are consistently implemented, staffing and scheduling needs are met, and departmental
resources are effectively organized. The Guest Experience Coordinator serves as a key administrative
and operational partner, helping to create a welcoming, efficient, and guest-focused environment for
all visitors to the Aronoff Center for the Arts.

RESPONSIBILITIES:
General responsibilities include but are not limited to: support the execution of Front of House
operations to ensure a seamless and welcoming experience; assist with event preparation, including
staffing assignments, space readiness, and communication of event details; serve as Manager on Duty
as assigned; provide on-the-ground support to Floor Supervisors, Ushers, and Volunteers during
events; assist in service recovery efforts by responding to guest concerns in a timely, professional, and
empathetic manner; build, maintain, and communicate staff schedules utilizing company platforms;
maintain and organize Guest Experience resources, including training materials, manuals, and digital
files; track and report on staffing metrics, participation, and departmental needs; support
communication across departments to ensure alignment on guest experience initiatives and event
operations; assist in preparing reports, documentation, and follow-up related to guest feedback and
operational performance; support onboarding and training efforts for front of house staff and
volunteers; assist in coordinating and facilitating training sessions, orientations, and ongoing
development initiatives; model exceptional customer service and professionalism in all guest
interactions; maintain open and positive communication with all team members and departments.

QUALIFICATIONS:
The ideal candidate must demonstrate excellent interpersonal, customer service, and service recovery
skills; excellent verbal and written communication; proven situational awareness and de-escalation
skills. Proficiency with computers including Microsoft Office Suite (Word, Excel, Outlook). Ability to
work effectively and collaboratively with a broad range of people is a must. Strong organizational skills
and attention to detail. Possess professional demeanor and appearance. Ability to work independently
with minimal supervision. Ability to lead emergency response efforts with a calm and collaborative
demeanor. High School degree or higher, and a minimum of one-year related experience; or equivalent
combination of education, training, and experience that provides the required knowledge, skill, and
abilities.

The Guest Experience Coordinator role is an hourly position, covering nights, weekends, and holidays
as necessary to support events and operational needs. The Guest Experience Coordinator serves as
Manager on Duty for approximately 1-3 events weekly.

Candidates must be able to walk and stand for extended periods of time and must be able to move
easily up and down stairs. Must be able to lift, slide, drag, carry, and otherwise manipulate objects
weighing up to 30 pounds individually. Work with regular exposure to noise levels standard in
performance and concert industry events.

DEADLINE TO APPLY: September 24, 2026
Interested candidates may complete an application online at:
https://www.cincinnatiarts.org/about-us/employment-opportunities
Or in person at: Cincinnati Arts Association
Aronoff Center for the Arts (Administrative Offices)
650 Walnut Street
Cincinnati, Ohio 45202