Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We’re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action.
The Role We’re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You’ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support.
What You’ll Do
- Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.
- Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.
- Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.
- Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.
- Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.
- Monitor & Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.
- Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.
- Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.
- Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.
What Success Looks Like
- Families experience clear, compassionate, goal-oriented case management that advances housing stability and economic self-sufficiency.
- A thriving, supported case management team with low burnout and strong collaboration.
- Compliance and data integrity across all records, with actionable insights driving program improvements.
- Strong partnerships with community resources that expand client opportunities.
Who You Are
- Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio). Master’s in Social Work (MSW) or equivalent required.
- Experienced: Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.
- Skilled Communicator: Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.
- Data-Savvy: Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.
- Resourceful Problem-Solver: Creative, flexible thinker with strong organizational and time-management skills.
- Culturally Competent: Deep commitment to anti-oppression, cultural humility, and equitable service delivery.
- Collaborative: Comfortable working with shelter staff, housing specialists, service providers, and community partners.
- Flexible: Willingness to work some evening hours; comfortable in a fast-paced shelter environment.
Working Conditions
- Primary work location: Family shelter facility
- Some evenings for programming accessibility
- Exposure to challenging circumstances including family crises and mental health situations
- Fast-paced environment with resident turnover
- Collaboration with shelter staff, housing specialists, and external providers
- Potential exposure to challenging behaviors or situations
What We Offer
- Meaningful, mission-driven work with families in your community
- A supportive leadership team and opportunities for professional growth
- Competitive salary and benefits
- $65,000-70,000/year
- Medical, dental and vision benefits covered the 1st day of the month after start date
- 401K
- 15 days PTO the first year, in addition to 10 paid holiday and 10 paid sick days per
- Company paid life insurance, short and long term disability
- $50/month cell phone stipend
- A culture that values well-being, collaboration, and innovation
- Commitment to trauma-informed, culturally responsive practice
Apply here: https://www.paycomonline.net/v4/ats/web.php/portal/C3D4F0CEDBA38891487080290E3BE974/jobs/179916
or send your resume to mstevenson@bhsinc.org.
